I am having trouble booking, who can I reach out to?
You can email or phone our team with the information below.
Phone: 03 8617 0250.
Who can purchase Birthday Party Packages?
Birthday Party Packages are available to children aged 3 to 15 years only. For Adults who are keen to celebrate at MONOPOLY DREAMS Melbourne, we do offer corporate function packages.
Can you do twins or combined birthday parties?
Yes you can! Just add in the two names of the children in the names section, remember to put “and” in between the names so we know! E.g. “Andy and Bonnie”
What is the minimum number of kids to qualify for the birthday party package?
There is a minimum of 14 kids per party booking, the more the merrier we say!
My child is 2 years and under, are they charged?
Children aged 2 years and under are free of charge to enter the attraction, however food and other items such as Lolly Bags (in Gold Package) will not be provided.
Can I add on additional children?
All booking details, including final guest numbers must be finalised 2 weeks prior to the party date. You can email our Party Team to add on additional children anytime before the 2 week cut off. This ensures that we are able to accommodate all dietary and allergy requirements.
We cannot add additional party guests or adults to the booking after the 2 week cut off.
Are adults included?
Every Birthday Party package comes with 2 complimentary adult tickets. Additional adult tickets are discounted by 20% if purchased 2 weeks prior to the party date. Please contact our Birthday Party Team if you would like to add on additional adults.
Can I bring my own food?
No external food or beverage is permitted, unless in relation to a birthday cake or a food allergy which you have confirmed with us prior to the day of your party. You can purchase additional food and drink from our party menu 2 weeks prior to the party date.
What’s in the Lolly Bags?
Our Lolly Bags include a mixture of lollies. If you have any specific dietary requirements and allergies please make us aware when booking or contact our Party Team.
What if my child has allergies or other dietary requirements?
At the time of booking, we ask that you list any allergies and dietary requirements for all party guests. We will reconfirm this with you 2 weeks prior to the party date.
Please note that parents must stay with their child if they have any allergies.
Where can I get the e-invitations?
Once your booking is confirmed, you will receive an email from us with a Party Information Pack which also includes the exclusive Birthday Party e-invitations.
How long do we get the party room for?
Each birthday party gets exclusive use of their party room for 45 minutes.
When should I arrive, and what happens when I arrive?
We ask that you and all your party guests arrive at least 15 minutes prior to your birthday party time, this will ensure that your party starts on time! Please line up at the left admissions kiosk which is reserved for parties.
Is there somewhere to store party gifts and other belongings?
We do not provide additional storage space outside the designated 45 minute party room time, we advise you to store your party gifts in the car.
Do I need to stay with the party?
We ask that the party is always supervised by an adult throughout the duration of the birthday party. We advise that you have 1 adult per 5-8 children. 2 complimentary adult tickets are included in the party package. Additional adult tickets are discounted by 20% if purchased 2 weeks prior to the party date. Please contact our Birthday Party Team if you would like to add on additional adults.
Are there tables for parents?
Your exclusive party room is available for 45 minutes. We do not have a designated area for parents. However, parents can use our MONOPOLY DREAMS Café seating area if available.
How long will the party go for?
Birthday Parties will have exclusive use of a private Party Room for 45 minutes, before heading into the attraction. Once inside, we generally advise to allow approx. 90 minutes to thoroughly enjoy all MONOPOLY DREAMS has to offer!
Is your attraction fully accessible?
MONOPOLY DREAMS Melbourne is an accessible venue. Unfortunately, at the present time some experiences within the attraction may not be fully accessible to those with limited mobility. For further clarification regarding accessibility or specific guest experience, please email us at firstname.lastname@example.org or call us on 03 8617 0250.
What items am I not allowed to bring to the party?
We strive to bring you everything you need to make your party a success! Unfortunately, there are some items that are not permitted including outside food (other than cake), decorations, cups, or outside entertainment.
How far in advance can I make a birthday party reservation?
We accept birthday party bookings 3 months in advance.
Are there any block out dates for birthday parties?
Our Birthday Party packages are not available during School Holidays or on all Victorian Public Holidays. This is to ensure the comfort of our guests during our peak periods.
Is there a booking deadline?
All birthday party bookings at MONOPOLY DREAMS Melbourne must be made at least 14 days prior to the birthday party date.
When do I have to confirm all my details by?
Final numbers and food preferences must all be confirmed 2 weeks prior to the party date.
Is there a deposit required to secure my booking?
We require 50% deposit at the time of booking and the remaining balance 2 weeks prior to the birthday party date. Your booking is not secured until deposit is made.
Please note: The deposit is non-refundable if you decide to cancel or change your mind once your party is booked.
What happens if there are some children who couldn’t make it?
We are unable to process refunds for no shows. Substitutions can be made on the day in the event that a child cannot make it. We will still serve the same amount of food.
Where can we park?
There is plenty of parking on-site at the Melbourne Central car park, all party guests can get their parking ticket validated to receive discounted parking.